Application Tracking

About Application Tracking contains the following topics:

  • Overview describes the Application Tracking system and the type of information you can access
  • Navigating the system explains how you can move around the Application Tracking system
  • Using Help explains how this Online Help is structured and how it can be best used
  • System messages lists and describes messages that you may see when using the Application Tracking system
Overview

The Application Tracking System is an enquiry system that enables you to track the status of loan applications that you have submitted.

Please note: At this stage, information on some applications (those with a 9-digit Application Number that does NOT begin with the digit, 5) will not be available via the online Application Tracking system. Some of these include:

  • Company or trust loans (eg. LAQC’s)
  • Applications for products that requires lockrates
  • Applications for Equity Manager, Smart Options (relevant to Australia only) or Flexiplus (relevant to NZ only) products where lending is above 80%
  • Applications where multi-State stamping is required (relevant to Australia only)
  • Applications for Interest-in-advance loans (relevant to Australia only)
  • Top-ups to existing loans

Depending on your access, you can use the system to:

Only approved sub-originators and authorised ANZ staff can access the system.

Types of information

You can access customer loan applications:

  • That have been submitted by yourself and/or sub-originators who report to you, and
  • Up to a maximum of 12 months after the initial drawdown of the last loan product on an application.

Access to data

Your User ID determines the type of information you can access. The level of access assigned to your User ID is nominated by your company.

If you are…

You can search for and view details of customer loan applications submitted by

A sub-originator

Yourself

An Originator State Manager
(Not applicable in NZ)

Sub-originators in the state(s) you manage

An Originator National Manager

All sub-originators in your Originator company, anywhere in your country (either Australia or NZ)

An authorised ANZ staff member

All ANZ sub-originators in your relevant country (either Australia or NZ)


System availability

ANZ will endeavour to make the system available 24 hours a day, 7 days a week (subject to temporary service interruptions and technical requirements). Maintenance will be performed on a regular basis. We will inform you of planned system outages in advance by posting a notice on the site, and displaying a system message when Application Tracking in unavailable for use.

Related topics
Navigating the system
Left hand navigation bar

The easiest way to navigate the Application Tracking System is by using the left hand navigation bar on the left of the screen. This provides links to :


System buttons

The following table describes buttons that are used throughout the system.

Select…

to…

Back

Return to the previous page.

Clear

Clear search fields on the Customised Search page.

Search

Start searching on your specified search criteria on the:

  • Customised Search page, or
  • System Usage Report page.

Help

Display the Application Tracking system's Online Help.

Main Page

Return to the Application Tracking Main Page.

 Print

Print the current page.

Access the calendar facility on the Customised Search page.

Home

Return to the Application Tracking Main Page. This button is always available from the system page header.

Close

Log out of the Application Tracking System. This button is always available from the system page header.

Navigating list pages

The Search Results and System Usage Report pages can hold a maximum of 10 records per page. If more than 10 records match your search, you can use navigation buttons at the top right of the page to scroll through the results.

Select…

to…

Next Page

Display the next page of results.

Last Page

Scroll to the last few results on the current page.

Previous Page

Display the previous page of results.

First Page

Scroll to the first few results on the current page.



Related topics
Using Help
Help structure

The Application Tracking System online help has been organised into six categories:

  • About Application Tracking
  • Logging on and out
  • Searching submitted applications
  • System Usage
  • Reporting and
  • System page descriptions.

Topics contain introductory information, instructions on performing tasks and system page descriptions. Each topic contains links to related information.

Navigating Help

Selecting Help  on a page displays the help topic related to that page. You can minimise, maximise and move the help screen as you like.

Symbols

The following table describes symbols that are used throughout the online help.

Symbol

Description

Indicates that the content following is an example.

Indicates information that is not crucial to know, but may be of use.

Indicates the system response to an action that you performed in the system.

Printing help content

Place the cursor inside the Help window. Right click on the mouse and select 'Print'.

Related topics
System messages

The following table describes messages you may see when using the Application Tracking System. Messages may relate to:

  • A field entry, such as entering incorrect information into a search field
  • Results of a search, such as no records matching your search
  • System functionality, such as warnings about scheduled system maintenance.

Message

Explanation

Field entry-related messages

Both a FROM and TO date must be entered

You have not completed both the 'From' and 'To' date fields.

Data is unavailable for the period specified. Today’s date cannot be entered

The date in the 'From' or 'To' fields is today's date. Please select a date prior to today.

Date cannot be selected for this Application status

You tried to select a 'From' or 'To' date for an application status that does not require 'From' and 'To' dates. (ie. there is no relevant date for the Application Status selected).

FROM date must be the same or before the TO date

The date in the 'From' field is later than the date in the To: field.

Invalid Amount

The amount entered must be numeric. Do not use commas.

Invalid date. Date entered must be within 12 months from yesterday’s date

The date entered cannot be earlier than 365 days prior to yesterday's date.

Invalid ID

You have entered an invaid ID. The ID must be numeric.

Invalid Postcode

The postcode must be numeric.

Please specify whether Total Amount Sought ($) is to be equal to, greater than or less than amount entered

One of the following options must be selected from the 'Total Amount Sought ($)' drop down list:

  • Equal To
  • Greater Than
  • Less Than.

To obtain information regarding today’s activities, please use the Quick Search options available on the Main page

The date that was selected in the 'From' and 'To' fields is today's date. The From: and To: fields cannot be used to search on today's date.

Search result-related messages

No records found

There were no applications matching your search.

Results displayed only include data entered into ANZ's Mortgage Originator system to the close of the previous business day. Information on loan applications is only current up until the Settlement Date.

The information displayed is current as at the close of the previous business day.

Results displayed will reflect data as it is entered into ANZ’s Mortgage Originator system. Where access is during a non-business day, the data displayed is as at the close of the last business day. Information on loan applications is only current up until the Settlement Date.

The information displayed is current up-to-the-minute unless it is a non-business day where it is current only to the close of the last business day. For example, on the weekends, the information will be current only up to the close of business on Friday.

System messages

Enhancements to the system will take place between (Start System down time & date) and (End System down time & date). The Application Tracking System will be unavailable for use during this period

This message will be displayed on the site approximately one week prior to scheduled system maintenance.

The Application Tracking System is currently unavailable. We are currently enhancing the system for you. The Application Tracking System will be available at (End System down time and date)

This is displayed when the system is unavailable due to system enhancements.

Unfortunately the Application Tracking System is currently unavailable. Please try again later

Or

Unable to process your request. Please click on 'Refresh'.

The system is currently unavailable.

Other messages

Please ensure that the landscape option has been selected from Print Properties.

To allow the page to fit horizontally on an A4-sized page, the landscape option must be selected. To do this:

1) Select 'Print Properties' from the 'Print Dialogue' box that is displayed when you click on the Print icon

2) Select landscape and click on 'OK'.


Related topics